These Terms of Service ("Terms") govern your access to and use of the Zipnny website, mobile application, and related services (collectively, the "Platform", and together with childcare services made available through the Platform, the "Services"). These Terms include our Privacy Policy and any guidelines or additional terms published by us from time to time ("Additional Terms").
These Terms form a legally binding agreement between Zipnny ("Company", "we", "us", or "our") and you, a user of the Services, including a parent or legal guardian booking childcare ("Customer") or a nanny/caregiver onboarded to provide childcare ("Nanny"). By accessing or using the Platform, you agree to these Terms. If you do not agree, do not use the Services.
You can accept these Terms by (a) clicking to accept where shown in the app or website, or (b) actually using the Services, which we will treat as acceptance.
1. Services and Care Services
1.1 The Platform enables Customers to discover, book, pay for, and manage childcare sessions with independent third-party Nannies onboarded on Zipnny ("Care Services"). Zipnny is a technology intermediary and marketplace aggregator. We facilitate discovery, matching, booking, scheduling, payments (through third-party payment processors), support, and related platform tools. We do not ourselves provide the Care Services at the Customer's location.
1.2 Services may be offered as one-time bookings, concurrent/recurring bookings, subscription plans (including monthly plans such as Silver, Gold, Platinum, or Elite), or other offerings made available on the Platform from time to time. Subscriptions and packages may have validity periods, usage limits, pause/replacement rules, scheduling conditions, and refund eligibility as shown at purchase.
1.3 Nannies are independent service providers. They are not employees, agents, or partners of Zipnny unless expressly stated in writing. Each Nanny is solely responsible for the Care Services they provide, including quality, safety, and on-ground performance. Matching may use automated or operational systems and does not constitute a guarantee of outcome.
1.4 Before Nannies receive bookings, Zipnny undertakes reasonable onboarding and due diligence, which may include identity verification, document checks (such as Aadhaar, PAN, and police verification where applicable), profile review, and training/onboarding focused on childcare routines and safety behaviour. Due diligence does not guarantee future conduct or eliminate all risk.
1.5 We may communicate with you via phone, SMS, email, WhatsApp, push notifications, or in-app messages for booking updates, OTP/service check-in, payments, support, and service announcements, in accordance with applicable law and our Privacy Policy.
1.6 We may decline or refuse a booking where we identify safety, compliance, fraud, or operational concerns, and we do not guarantee Nanny availability for every requested time, location, or requirement.
1.7 We may update, suspend, or modify Platform features, pricing displays, service areas, or offerings from time to time. Continued use after changes constitutes acceptance of the updated Terms where published.
2. Eligibility
2.1 You confirm that you are at least 18 years old and have legal capacity to accept these Terms.
2.2 Customers booking Care Services represent that they are a parent, legal guardian, or duly authorised person responsible for the child(ren) named in the booking.
2.3 You agree to use the Services only in compliance with applicable Indian law and these Terms, and in a manner that does not violate the rights of Zipnny, other users, or Nannies.
3. Account Creation
3.1 To use the Services you must create an Account. You may be required to provide details such as mobile number (OTP verification), name, email, address, emergency contacts, child profiles, and for Nannies, identity and verification documents.
3.2 You warrant that information you provide is accurate and will be kept up to date. You are responsible for activity under your Account and for keeping login/OTP access secure. Notify us promptly of any unauthorised use.
3.3 We may suspend or terminate Accounts that are inaccurate, abusive, fraudulent, unsafe, or otherwise in breach of these Terms.
4. Bookings
4.1 Customers may request Care Services based on availability and time slots shown on the Platform. Typical booking durations range from a minimum session length (as displayed at booking; generally from about 2–3 hours depending on booking type) up to a full-day session within available service windows.
4.2 Booking types may include: (a) one-time sessions; (b) concurrent/recurring series (which may require advance scheduling, such as starting several days ahead); and (c) subscription-linked sessions under an active plan.
4.3 Assignment may be manual (Customer selects a Nanny) or auto-assigned. Confirmation may be sent in-app, by SMS, email, or push notification, and may include Nanny profile details such as name, ratings, and experience where available.
4.4 Service commencement may require a service OTP / check-in process between Customer and Nanny. Time estimates displayed are indicative and may vary based on on-ground conditions.
4.5 Customers must provide timely access to the service location, disclose relevant child care instructions, allergies, medical notes, pets, restricted areas, or safety hazards, and ensure a safe environment for Care Services.
4.6 If an assigned Nanny becomes unavailable, we may attempt to arrange a replacement or help reschedule, but replacement availability is not guaranteed.
4.7 Customers with an active subscription may be directed to use subscription sessions rather than separate one-time bookings, as configured on the Platform.
5. Payment Terms
5.1 Fees for Care Services and Platform charges are shown at booking or purchase and may include Nanny service amounts, platform/service charges, taxes (including GST where applicable), and other disclosed fees.
5.2 Payments are processed through third-party payment processors (for example, Cashfree) via methods made available on the Platform (cards, UPI, net banking, mandates for subscriptions, etc.). Processor terms also apply. We are not liable for processor errors beyond our reasonable control; failed payments are handled per processor rules.
5.3 Subscription plans may support auto-pay mandates and auto-renewal until cancelled or stopped as permitted in the app. Stopping auto-renewal cancels the payment mandate going forward as configured.
5.4 All payments for Services and Care Services must be made only through Platform payment mechanisms. Off-platform cash or direct settlement with a Nanny is prohibited. Zipnny is not responsible for disputes arising from off-platform payments.
5.5 We may update Fees prospectively. Confirmed bookings generally remain at the Fees shown at confirmation, unless revised with your consent due to changed requirements.
5.6 In case of chargebacks, payment reversals, or suspected fraud, we may recover amounts and related costs and may withhold, delay, or set off amounts as permitted by law and these Terms.
6. Cancellation and Refunds
6.1 One-time bookings
Parents may cancel an eligible one-time booking before the applicable cut-off (for example, before midnight IST on the day before the session, as configured). Bookings generally cannot be cancelled after the session has started or while in progress. Eligible paid amounts may be refunded according to Platform rules and payment processor timelines.
6.2 Subscription plans
- In-app cancellation of a subscription may be available only before the plan start date.
- If cancelled sufficiently in advance of start (for example, 2 or more days before start, as shown in-app), a cancellation fee (for example, 18%) may apply and the remaining amount may be refunded.
- If cancelled too close to start (for example, 1 day before start), refunds may not be available.
- After a plan has started, cancellation/refund requests are handled via support as per then-current policy.
- Individual subscription sessions are managed through the subscription product (pauses, replacements, schedule changes) and may not be cancellable as standalone one-time bookings.
6.3 If payment is captured but fulfilment fails due to Platform-side issues, we may auto-refund eligible amounts.
6.4 Refund timelines depend on banks/payment processors and may take several working days after approval.
7. Customer and User Conduct
7.1 Discrimination against Nannies on prohibited grounds under applicable law is strictly forbidden. Treat all Nannies with courtesy and respect and provide a safe, appropriate environment for childcare.
7.2 You must not harass, threaten, abuse, or behave inappropriately toward any Nanny, child, or Zipnny staff. Nannies may refuse to continue Care Services if conditions are unsafe or conduct is abusive. We may suspend or terminate Accounts for misconduct.
7.3 You are responsible for accurate child profiles and care instructions (including medical notes, allergies, and special needs). Zipnny is not liable for losses arising from incomplete or inaccurate information you provide.
7.4 Report unsafe or inappropriate Nanny conduct promptly through in-app support or safety@zipnny.com.
7.5 You shall not solicit Nannies to provide Care Services outside the Platform after discovering them through Zipnny, or otherwise circumvent Platform booking/payment. Breach may result in suspension or termination.
7.6 You shall not misuse the Platform (fraud, scraping, hacking, malware, false reviews, spam, or unlawful content), including content that is harmful to children.
8. Child Safety and Care Environment
8.1 Childcare involves inherent risks. While we undertake reasonable verification and onboarding, Zipnny does not supervise day-to-day Care Services in the home and cannot guarantee that incidents will never occur.
8.2 Customers remain responsible for selecting suitable booking parameters, providing clear instructions, securing valuables, and ensuring the home environment is appropriate for childcare.
8.3 Emergency medical decisions, unless expressly arranged otherwise, remain the responsibility of the parent/guardian. Disclose emergency contacts and critical medical information in the child profile.
9. Reviews and Feedback
9.1 The Platform may allow ratings and reviews of Care Services. You agree not to post false, defamatory, unlawful, or privacy-invasive content.
9.2 You grant Zipnny a worldwide, royalty-free licence to use, display, and moderate reviews for Platform operations, quality control, and lawful marketing.
9.3 We may remove reviews that violate these Terms or applicable law.
10. Intellectual Property
10.1 The Platform, branding, software, content, and trademarks are owned by or licensed to Zipnny. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for personal, non-commercial purposes in accordance with these Terms.
10.2 Feedback you provide may be used by Zipnny without obligation to compensate you.
11. Privacy and Data
11.1 Personal data, including child-related information you submit, is processed as described in our Privacy Policy.
11.2 You consent to sharing limited necessary data with Nannies for fulfilled bookings (for example, location/access details, child care notes needed for the session) and with payment processors, messaging, and support vendors on a need-to-know basis.
12. Disclaimers
12.1 THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
12.2 ZIPNNY DOES NOT PERFORM CARE SERVICES AND DOES NOT GUARANTEE ANY SPECIFIC OUTCOME, Nanny AVAILABILITY, OR LEVEL OF SATISFACTION. THE CONTRACT FOR CARE SERVICES IS BETWEEN THE CUSTOMER AND THE RELEVANT NANNY, FACILITATED THROUGH THE PLATFORM.
12.3 Verification, training, ratings, and background checks reduce risk but do not eliminate it and are not a warranty of future performance.
13. Limitation of Liability
13.1 To the maximum extent permitted by applicable law, Zipnny and its officers, employees, and agents shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or loss of profits, data, or goodwill, arising from your use of the Services or Care Services.
13.2 Without limiting the above, and except where liability cannot be limited by law, Zipnny’s total aggregate liability arising out of a particular booking shall not exceed the Fees actually received by Zipnny in respect of that booking (or, if lower and as may be updated in Additional Terms, a stated cap amount).
13.3 Nothing in these Terms excludes liability that cannot be excluded under Indian law, including for fraud or wilful misconduct where such exclusion is prohibited.
14. Indemnity
You agree to indemnify and hold harmless Zipnny and its officers, directors, employees, and agents from claims, losses, damages, and expenses (including reasonable legal fees) arising out of: (a) your use of the Services or Care Services; (b) your breach of these Terms; (c) inaccurate information you provide; or (d) unauthorised use of your Account.
15. Suspension and Termination
15.1 We may suspend or terminate access for breach, fraud, safety risk, chargebacks, or legal compliance needs.
15.2 You may deactivate your Account through in-app controls where available, or by contacting support. Deactivation may not immediately erase all records we must retain for legal, accounting, dispute, or safety reasons.
16. Governing Law and Disputes
16.1 These Terms are governed by the laws of India.
16.2 Subject to applicable law, courts in India (and such city as Zipnny may designate in Additional Terms, typically where the Company primarily operates) shall have exclusive jurisdiction over disputes, without prejudice to any mandatory consumer protections.
17. General
17.1 If any provision is held unenforceable, the remaining provisions continue in effect.
17.2 Failure to enforce a provision is not a waiver.
17.3 These Terms, the Privacy Policy, and Additional Terms constitute the entire agreement regarding the Services and supersede prior understandings on the same subject.
17.4 We may assign these Terms in connection with a corporate reorganisation, merger, or sale of assets. You may not assign your rights without our consent.
18. Contact and Grievance
For Terms, booking, or account questions: support@zipnny.com
For safety concerns: safety@zipnny.com
For privacy requests: privacy@zipnny.com
Also see our Help Center and Support pages.