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Help Center

Find quick answers about booking hours, cancellation, nanny training, and subscriptions.

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What do you need help with?

Booking

Hours, slots, scheduling

Cancellation

Reschedule & refunds

Nanny Training

Verification & onboarding

Subscriptions

Plans & billing
FAQs

Frequently Asked Questions

1

How do I book a nanny?

Create your child profile, choose a caregiver, and book based on your requirement from a minimum 3-hour slot to full-day care.

3 Hrs → Full Day
2

Can I cancel or reschedule easily?

Yes. Zipnny has an easy cancellation and reschedule flow in-app. Any applicable fee is shown clearly before confirmation.

One-Tap Reschedule
3

Are nannies trained before they start?

Yes. We provide onboarding and training first, along with identity and profile verification, before caregivers receive bookings.

Verified & Trained
4

Can I try first and then buy a subscription?

Absolutely. Start with a trial booking, then choose a subscription plan once you are comfortable with the service quality.

Trial → Subscription

Still need help?

Our support team is reachable via in-app chat or email for personalized assistance.

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